Keyboard access
For activation, permissions, or readiness problems, open HWC and use its current in-app setup status. The app can show the right next action without publishing internal setup paths on this site.
Layouts and Additional Layers
For missing keys, tap or hold actions, sizing, presets, Main Row, ABC, SYM1, SYM2, or custom layers, include the affected layer and what you expected to appear.
Suggestions and personal rules
For corrections, predictions, suggestion choices, or My Rules, include the language, the visible suggestion, and the result you selected. Do not include private typed text.
Hardware keyboard behavior
Include the keyboard model, connection type, iPhone or iPad model, iOS version, and whether the behavior also occurs with the on-screen keyboard.
Encrypted iCloud Backup
Backup is on by default when your Apple Account, iCloud storage, iCloud Keychain, and HWC's iCloud access are available. iOS Settings controls access. Use HWC's backup-management page to inspect recovery generations or restore one as a new snapshot. If status reports a missing key, quota, account, or access problem, do not reset or delete local data; include only the status text when contacting support. Never send passwords, private typed text, encryption keys, or exported learning data.
Need a person?
Email HWC support.
Include your iOS version, device model, input type, and the exact behavior you saw. Screenshots are helpful when they contain no private text.
support@hwkc.tech →